CANCELLATION POLICY

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Last updated February 23, 2026

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GENERAL

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Football Footsteps is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from enjoying the service. 

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No shows and late cancellations have an impact on service quality whilst punishing customers who may show up earlier. For these reasons, Football Footsteps has implemented a cancellation policy that will be strictly observed.

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FULL PAYMENT

 

Your registration is complete when we received your full payment. Payments are made online.

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We do not reserve your children's session without payment.

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An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration.

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CANCELATION REQUEST

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All cancellation requests must be submitted in witing via email at football.footsteps@hotmail.com . Please note that refunds will be processed in the original form of payment, if applicable. If you have any questions or concerns about out cancellation policy, please contact us on football.footsteps@hotmail.com

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REFUND POLICY

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• No refunds or transfers will be issued for on the day or after the date of the session booked on failure to attend (No-show)

• Medical/Injury refunds or credit require a doctor’s note submitted promptly.

• If the camp cancels for operational reasons, a full refund or credit for future camps will be issued.

• Non-payment of fees can result in loss of place without refund or credit.

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